Medi Transcare Sustainability Principles
The “Sustainability Principles” include:
-
The Fundamental Social Principles
-
The Fundamental Environmental Principles
-
The Business Ethics Principles
Medi Transcare ensures that the principles set out in the Fundamental Social Principles document and the Business Ethics Principles document are already in place in its own organization and undertakes to, and shall ensure that its associates (including employees, agents, suppliers and sub-contractors) respect the said principles, throughout all stages of rendering the Services, during the commercial relationship. We also strive to continuously work on the implementation of the principles laid down in the Fundamental Environmental Principles document.

To let all Associates better follow up the implementation of the Sustainability Principles within the organization and to have updated relevant information about this implementation, the Company shall communicate to them on a regular basis through various communication mediums and occasions.
All associates shall agree that the Company or its authorized external body shall have the right at any time to monitor the permanent adherence and implementation of the Sustainability Principles. For this, the Company aligned to review any time with them, including without limitation, the premises, its records and the complete process of execution of the Services.
If any assurance is found to be breached, the associates shall meet mutually at the Company’s request and discuss the reasons leading to the breach. The associates shall then make up and set up corrective actions with an appropriate time schedule to cure the breach of the obligation.
If the corrective actions are not implemented to the Company’s satisfaction in accordance with the agreed time schedule or if the breach by the associates of any of the Sustainability Principles recurs, the Company is entitled to terminate all Agreements in accordance with the terms and provisions of respective Services Agreement.

At MTC we hold to high standards along with our management beliefs, which are alive in our values and mission statement. Our Sustainability Standards reflect our internal values and the expectations of external stakeholders, such as clients, regulators and the public.
We realize business associations are more productive and effective when they are built on trust, mutual respect and common values, and build relationships with clients with the shared vision. We also believe that when these guiding standards are followed, both businesses and communities appreciate economic, social and environmental benefits.
We developed the Standards as per guiding principles and expectations of our esteemed clients; we strive to include these elements of Standards in delivering quality services to them.
Our Responsibility Standards, in addition to compliance with applicable laws and regulations, comply with our Fundamental Social Principals, our Environmental Policies, our Business Ethics & Principles, and Human Rights Policy.
Given our efforts in these areas, we fully support the Priority Industry Principles on Forced Labor: every worker should have freedom of movement; no worker should pay for a job; and no worker should be indebted or coerced to work.
Environment Sustainability Policy Objectives:
- Minimizing waste by evaluating operations and ensuring they are as efficient as possible.
- Minimizing toxic emissions through the selection and use of fleet and the source of power requirement.
- Actively promoting recycling both internally and amongst customers and suppliers.
- Sourcing and promoting a product range to minimize the environmental impact of all our services.
- Meeting or exceeding all the environmental legislation that relates to the Company.
- Following guidelines to offset the greenhouse gas emissions generated by our service activities.

Human Rights Policy Objectives:
The systems, the procedures, the Programs that are implemented in the company for deployment, retrenchment, promotions, demotions etc.
- A systematic process duly classifying the categories of roles for maintaining disciplinary control and appeal, shall be designed and communicated to all the employees of the firm so as to enable them to understand the measures that are necessitated for maintenance of the discipline in the company for the controlling of the staff.
- Creating confidence and reliability among the employees for their role to be played in the interest of the company, its clients as well as for their own continuance.
- Strict implementation of the rules and regulations, procedures, Programs in a congenial atmosphere without showing any partial nature to keep up the employee’s status and retention forever.
- Maintaining transparent policy in administrative and HR activities in company to create a sense of responsibility arising out of their job protection and prosperity.
- Communicating HR policies and Programs to employees and to ensure effectiveness in their duties by improving their professional skills and capabilities.
- Judicious decisions in the matters relating to promotions, transfers, appointments and recruitments strengthen the Institutional standards and professional image.
- Disciplinary measures wherever required shall be implemented to maintain control and supervision and to give a sense of responsibility and dedication to the employees, towards their legitimate duties and functions.

Business Conduct & Ethics Policy Objectives:
MTC is committed to maintaining the highest ethical standards and vigorously enforcing the integrity of its business practices wherever it operates.
This outlines standards of personal and professional conduct that all employees must strive to uphold and behave in an ethical and professional manner at all times. The Code provides a basis for all employees to maintain a working environment that is productive, positive, enjoyable, safe and free from harassment and discrimination. It will also assist managers to induct employees into Medi Transcare and address any circumstances that may arise, which conflict with the stated standards and Values.
The Employee Code of Conduct provides clear guidelines and standards for the appropriate behaviour expected out of Medi Transcare employees.
This Code of Conduct provides a framework for appropriate behaviour for all Medi Transcare employees where they can address ethical issues, which way employees and management to:
- Conduct themselves towards other employees or colleagues, employees representatives and their representatives, government authorities and clients
- Perform their duties and obligations
- Fulfill the mission, goals and objectives of Medi Transcare
- Practice fairness and equity.
- Conduct themselves honestly and ethically

The Code of Conduct is established on the following organizational values: integrity, innovation, Deliver the promise, Team work and Relationships and Learning. This relies on individuals being responsible for their own professional behavior within the provisions of this code, Medi Transcare policies, legislation and relevant industrial clauses that apply to individual contracts of employment.
Any of the MTC employee will not perform any actions (directly himself or indirectly in the name of other party including their relatives) that are prohibited by local and other anti-corruption laws (collectively “Anti-Corruption Laws”) that may be applicable to Medi Transcare and their Clients.
Where there is doubt as to the application of the Code, or the appropriate course of action to be adopted, employees affected should discuss the matter with their manager.
Definitions
-
Business integrity Business integrity involves the application of the company’s core values. The opposite of integrity is dishonest behavior, including corruption that could undermine Medi Transcare’s reputation for fair dealing.
-
Bribery Bribery, in broad terms, is the receiving or offering of undue reward or anything of value and includes payments to secure a business advantage, financial or otherwise, to which the company is not entitled. Anything of value can be a bribe, including a gift in kind or some other favor such as an offer of employment to a relative of the person being bribed. It will involve the giver and the receiver in the improper performance of a personal, company or official responsibility.
-
Corruption Corruption can include graft, bribery, facilitation payments or other forms of improper business practice. It has the same attributes as set out under Bribery above. It can be summarized as the misuse of entrusted power or office, whether in the public or private sector, for private gain.
-
Kickbacks Kickbacks arise when suppliers or service providers pay part of their fees to the individuals who give them the contract or some other business advantage.
Adherence to the clear guidelines set out in this policy will ensure that the company and its employees comply with anti-bribery and anti-corruption laws and governmental guidance. The policy reflects the Company’s wish to embed a culture of best practice in anti-bribery and anti-corruption measures, and enforcement of the policy will reduce the risk that the company or any employee will incur any criminal liability or reputational damage. Employees are expected to use their judgment not just to avoid malpractice but to promote good practice.
Compliance with Anti-Bribery & Anti-Corruption Policy Objectives:
The company does not take part in acts of corruption, or pay bribes or receive kickbacks either directly or indirectly.
The company prohibits its employees from engaging in acts of corruption, and from paying bribes or kickbacks to, or accepting bribes or kickbacks from, public officials and private individuals such as the personnel of companies with which the company does business.
- The employee will not, directly or indirectly, make any payment, or offer or transfer anything of value, or agree or promise to make any payment or offer or transfer anything of value, to a government official or government employee, to any political party or any candidate for political office or to any other third party related to the transaction with the purpose of influencing decisions related to the Company and/or its business in a manner that would violate Anti-Corruption Laws.
- Furthermore, employee will immediately advise both Client and Company in writing in the event he/she becomes aware that any person engaged in the performance of the Agreement becomes a government official or employee, a political party official or a candidate for political office.
- The employee shall ensure to the best their knowledge that there have been no violations of Anti-Corruption Laws by them in the performance of the Agreement.
- Employee will maintain and provide Company and its auditors and other representatives to the extent possible with access to records/ reports/ usage of material (financial and otherwise) and supporting documentation related to the subject matter may be requested by the Company in order to document or verify compliance provisions.

It is the responsibility of all employees who are involved at any time in engaging with internal and external customers, client taking the services of external consultants, suppliers or advisers to ensure that adherence to the company’s Anti-Bribery and Anti-Corruption policy.
Sustainable Procurement Policy Objectives:
Sustainable Procurement Policy is an integral part of Medi Transcare’s formal procedures and considerations for purchasing goods and services.
Sustainable Procurement incorporates human rights, health, safety and environmental concerns into the search for high quality products and services at viable prices, with following measures in place-
- MTC Shall promote sustainability awareness
- Enhance sustainability within all applicable supply chains, and prefer suppliers supporting environment friendly (recycled products).
- Procurement of recycled/part-recycled products (papers/ stationary etc.) to optimize resource consumption.
- Procure energy efficient Eco-Friendly equipment (computers/ Printers/ electronics appliances etc.) by defining specifications in tender & contracts.
- Promote a safe and healthy workplace for the employees and communicate sustainable procurement policy to all employees on direct payroll or contractual employees.
If any employee fails to comply with any of Code of Conduct, Compliances and Ethics, such failure will be deemed to be a material breach of the Employment Agreement and, upon any such failure, and based on facts and evidences the disciplinary action shall be taken against the employee, which may result into termination of the services of the employee with immediate effect upon written notice to employee without having any financial liability or other liability of any nature whatsoever resulting from any such execution.