Locations: Various Locations- Chandigarh, Ahmedabad, Mumbai, Pune, Bangalore, Hyderabad, Chennai.
(Service planning, technical support, industrial scales, lead generation, customer relationships, KPIs, documentation compliance, organizational standards.)
Role Overview:
The Service Engineer is responsible for planning and executing service calls, ensuring top-quality technical support to enhance customer experience. This role involves demonstrating expertise in industrial scales, generating leads, building strong customer relationships, and delivering on key performance indicators. The engineer upholds organizational values through effective on-field services, proactive communication, and adherence to good documentation practices.
Role/ Responsibility:
As a Service Engineer, you will be responsible for:
- Service Planning & Execution:
Plan and execute all types of service calls (weekly/monthly) without escalations.
Ensure top-quality service delivery for internal and external customers.
- Customer Experience Improvement:
Enhance customer experience by providing technical solutions and proactive planning.
Utilize strong communication skills to maintain customer satisfaction.
- Technical Expertise:
Demonstrate comprehensive knowledge of industrial scales and related products.
Stay updated on technical advancements to support effective problem-solving.
- Lead Generation:
Identify and generate leads for services and products based on customer needs and interactions.
- Ownership & KPI Delivery:
Take ownership of assigned tasks and deliver on key performance indicators (KPIs) for business and operational excellence.
- Customer Relationship Management:
Build and nurture strong customer relationships to foster trust and loyalty.
- Leadership & Performance:
Lead service performance by showcasing organizational values during on-field service delivery.
Exhibit exceptional communication skills to represent the organization effectively.
- Documentation & Compliance:
Ensure adherence to good documentation practices as per organizational guidelines and plans.
Qualifications:
- Engineering Graduate (Preferred- Biomedical, Electrical, Instrumentation, or Electronics Engineering).
- Diploma in Electronics / Instrumentation with min.
Experience:
- 2-5yrs. Experience in similar field, preferably in healthcare or industrial weighing instruments.
- Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
- Experience on Weighing Scales would be an added advantage.
Max Age: 35 Years
Job Type: Full-time
Benefits:
Medi Transcare Pvt Ltd offers a competitive salary and a comprehensive benefits package, professional development opportunities, and more. As part of the Medi Transcare team, you will gain exposure to industry-leading practices in collaboration with client company, a global leader in healthcare solutions.
Language:
- Fluent in English (Preferred)
Willingness to travel:
- 100% (Preferred)
(Key Skills- Proficient in technical knowledge of weighing instruments, with strong communication, interpersonal, and customer service skills. Demonstrates proactive planning, problem-solving, and the ability to build and maintain customer relationships. Experienced in lead generation, driving business outcomes, and adhering to organizational values and documentation standards. Skilled in resource management, technical coordination, analytical thinking, and effectively handling pressure, while excelling as a collaborative team player.)
Salary: – As per Industry Norms
Please note:
This will be a third party payroll JOB, and you will be employee of Medi Transcare Pvt. Ltd.
If you are interested in the same, you are requested to apply with your updated resume And current salary proof (i.e.-last 3 months salary slips, or present company appointment letter/ offer letter with CTC details, or bank statement).
Based on you revert on your application and details confirmation; we shall initiate your interview process with hiring manager as per your updated confirmed details.
We expect candidate to share updated and correct information during the process of recruitment, any kind of deceitful information/ documents shall lead to the cancellation of the candidature.
Security Advice
MediTranscare does not charge any fee/money at any stage of its recruitment process from the candidate nor allows their employees to collect any fees from any candidates.
We would like to categorically state that MediTranscare has not authorized any individual to acquire any kind of payment from candidates, towards our company or towards any individual in the recruitment process.
If you have any questions or concerns, please contact [email protected], [email protected]
