Description
A highly critical and visible commercial operations role that will oversee our MNC client’s one of the biggest franchise. This is a hands-on position responsible for Channel Management, Tender Management, overseeing secondary sales compilation, incentives payment, Due Diligence, compliance, and audits that will enable the franchise to meet sales and service objectives. Collaboration with other members of the sales, supply chain, sales, marketing, deliver, Regulatory affairs, and customer support teams is paramount to achieve objectives.
Essential Duties and Responsibilities
- Tender pricing, documentation, and approvals
- End to end Third party Intermediary (TPI/Dealers) Management
- Contract workforce Management
- Digital solutions implementation
- Overseeing Secondary Sales compilation and incentives payments
- Due diligence and compliance of all commercial processes and handling different audits for the same.
Commercial Operations
- TPI management in terms of appointment, network optimization, training, onboarding, performance monitoring, relationship management, technology deployment.
- Drive end to end Tender management, pricing, documentation, software implementation and enhancement coordination.
- Proactively facilitating, re-engineering, best practices & consensus between functional experts (Sales & Marketing, Operations, Finance, and IT)
- Master data management
Customer Service
- Managing Price Difference Credit Note (PDC) process, liaising with third party handling this process from overall governance point of view to ensure the processes are being followed., issue resolution for dealers’ queries.
- Coordination of PRIs – process the product returns from the customers by following up with the warehouse and the sales team.
- Interacting with entire sales force for ensuring the compliance part of all commercial processes, conducting regular trainings including new recruits’ trainings
Project Management & DATA Analytics
- Manage assigned data flows & dashboards.
- Train users on using these dashboards.
- Identify opportunities for automation best practices & analytics opportunities
- Improve customer experience with assigned reports
- Independently drive or support assigned analytics project
- Develop & define project scope, Project Budget, Resource plan, Interdependencies, Operational & executional plans & Integrated schedule
Other
- Prepare, report, and communicate key KPIs to management – new dealers appointment, selection, onboarding and overall governance.
- Work with the extended support team in preparing basic MIS, communicating the MIS to the sales teams on a daily/ weekly basis
- Develop advanced MIS for the franchise to enable them make data driven decisions
- Communicate daily/ weekly with National Sales Managers and Regional Sales Managers to monitor sales performance and track potential shortfalls.
Requirements
- – Bachelor’s degree in business administration or related field.
- – Proven experience in a similar role, preferably in the pharma, medical industry.
- – Strong analytical and problem-solving skills.
- – Excellent communication and interpersonal abilities.
- – Ability to work well under pressure and meet deadlines.
- – Proficiency in Microsoft Office suite.
Please note:
This will be a third party payroll JOB, and you will be employee of Medi Transcare Pvt. Ltd.
If you are interested in the same, you are requested to apply with your updated resume And current salary proof (i.e.-last 3 months salary slips, or present company appointment letter/ offer letter with CTC details, or bank statement).
Based on you revert on your application and details confirmation; we shall initiate your interview process with hiring manager as per your updated confirmed details.
We expect candidate to share updated and correct information during the process of recruitment, any kind of deceitful information/ documents shall lead to the cancellation of the candidature.
Security Advice
MediTranscare does not charge any fee/money at any stage of its recruitment process from the candidate nor allows their employees to collect any fees from any candidates.
We would like to categorically state that MediTranscare has not authorized any individual to acquire any kind of payment from candidates, towards our company or towards any individual in the recruitment process.
If you have any questions or concerns, please contact [email protected], [email protected]
